X-Plain

Just Received Your X-Pen? Follow These Steps:NB!!! - REGISTER YOUR X-Pen's Serial Number (Labeled on the back) Number here (1 pen per Form) All purchases made on or before 14 August has to register before 30 September 2026. An email was sent to this effect. All purchases made from 15 August 2026 must register within 7 calendar days from delivery. X-Pens not registered within the allowed time frame, is not covered by the Wingss Warranty Policy.BEFORE OPENING THE X-PEN, READ THE WARRANTIES & RETURNS POLICY.Watch the Instructions and setup Video Guides BEFORE using X-Pen:  www.x-pen.world/x-plain Test Upon Receipt: If there is any malfunction,  please report within 24 hours from delivery (for "Change of Mind" Refund)Report Faulty Device: CLICK HERE Fill This Form with video proof of the issue.Resolution Policy: We will first assist you with training and troubleshooting. If the issue is fixed, and the purchaser is satisfied, the sale is concluded.If a replacement is needed: We cover all shipping costs.If a COOLING OFF Refund is Opted: The item must be returned undamaged in its original packaging. The return shipping fee will be for the sender's account.The shipping fee charged during the purchase, is excluded.

CLICK HERE TO REGISTER THE SERIAL NUMBER ON THE BACK OF YOUR X-PENThe purpose of the register is to keep track of devices processed within the warranty policy.It is the responsibility of the purchaser to register X-Pen for Warranty purposesX-Pens not registered by the purchaser will not be covered under the protection of the Warranty Policy.Only X-Pens registered within our database will be covered under the Warranty policy. X-Pen Serial number is linked to the order / invoice number. Pens out of sync with order numbers are not covered. Refurbished (Pre-Used) X-Pens will not be covered under the Warranty Policy. These X-Pens will have no Serial Numbers to register.

Refer to the product description in the shop, for individual electronic products may have different warranty periods.Included : Electronic failure or software malfunctionExclusions: Any X-Pen feature damage which can be attributed to user negligence is excluded from the warranty. These excluded features and possible negligent causes are:Battery - Battery damaged attributed to high voltage exposure or FAST CHARGER USEPC Board - PC Board damage attributed to high voltage exposure with use of FAST CHARGERType-C Port - Physical damage, wear and tear with continuous use.Physical Damage, including scratches, spills, dents, or damage caused by ignoring proper user instructions. Touch Screen Damage - Any Screen damage not reported immediately within 12 hours from deliveryWarranty claim can only be exercised once within the first 12 months from date of purchase. Please keep your invoice/receipt/order number as proof of purchase. Only Registered X-Pens are covered under Warranty. Claim Process :Submit the SUPPORT FORM and supply all the information requested.We'll contact you to remedy the problem via video conference support.If the problem cannot be solved, you'll be requested to ship / deliver the item for inspection/service/repair.Once repair / service has been concluded, the item can be collected / or shipped to you.

Cooling-Off Period for Online PurchasesThe ECT Act gives consumers a seven-day cooling-off period for online purchases:Purchaser can cancel within seven days from delivery date.The seller will refund the purchaser within 30 days from receiving the returned product.The purchaser will be responsible for return shipping if the goods are not defective.Returned Product with screen protections seal in tact will be refunded in fullReturned X-Pen with a screen protection seal that has been removed and re-applied cannot be resold as a new product and will be subject to a handling fee depending on the condition of the returned product, which will be determined by the seller once received. Other items refund values will be based on the X-Pen refund policy:Unremoved X-Pen screen protection seal, all items will be regarded as unused and qualify for a full refund. Removed and re-applied  X-Pen screen protection seal, all items will be regarded as used and subject to handling fee.The refund will be processed via the purchase payment portal only.

Mastering any new item / device requires training and practice. X-Pen is not an exception and therefore it is VITAL that you refer to all the training videos to understand HOW TO OPERATE X-Pen. Before Contacting our Support Division, please refer to the instruction / training videos within this page.Should the videos not supply sufficient information or guidance, please FILL THIS FORM and supply video proof of the problem you encounter and we shall contact you with a solution.